Shipping and Returns

When it comes to shipping and returns, CLAY by ellkay is committed to providing a seamless and satisfactory experience for our customers. We understand the importance of receiving your order in a timely manner and ensuring that you are completely satisfied with your purchase. Read on to learn more about our shipping and returns policies.

Shipping

At CLAY by ellkay, we offer fast and reliable shipping options to ensure that your order arrives promptly and in perfect condition. We partner with trusted shipping carriers to deliver your package safely to your doorstep.

Once your order is placed, our we work diligently to process and ship it as quickly as possible. You can expect your package to be dispatched within 1-3 business days of order. Please note that this processing time may be slightly longer during peak seasons or promotional periods.

Once your package has been shipped, you will receive a confirmation email with a tracking number. This allows you to easily track the progress of your shipment and estimate its arrival date. We strive to provide accurate delivery estimates, but please keep in mind that unforeseen circumstances or delays beyond our control may occasionally occur.

Returns

All sales are final and we do not offer refunds or exchanges for reasons such as change of mind or incorrect sizing. We encourage you to carefully review the product descriptions and sizing information before making a purchase. Due to the hand-crafted nature of our product, when you purchase a pair of our earrings you are essentially purchasing an art piece - each one is unique and one-of-a-kind. 

If you have received a damaged or defective item or develop an issue with your item within 30 days of purchase, please contact us at claybyellkay@gmail.com. We will gladly work to resolve the issue so that you are fully satisfied with your purchase!

Thank you for choosing CLAY by ellkay. We are dedicated to providing you with exceptional service and ensuring your satisfaction with every purchase. If you have any further questions or concerns regarding our shipping and returns policies, please do not hesitate to contact us.

We are Laurie and Kayla, the mother-daughter team behind our fun jewelry. What started as a simple afternoon outing when we signed up for a class on how to make earrings (which was really just an excuse to spend time together in our favorite Quitman, GA coffee shop) quickly turned into an obsession. We have fallen in love with creating these unique pieces, and are so thankful to share this hobby with one another. We hope you can sense the joy we have discovered in creating, and we hope to bring you joy as well as you wear our jewelry.